Web Ticket

Ever have a computer problem you were just to busy to call support about? With phones ringing, people checking in and out and asking questions, finding a moment to call tech support can be a challenge.

Complete Care Web and Email Tickets

  • Provides you a Web Interface for opening support tickets.
  • Accepts e-mail for opening support tickets.
  • Generates an e-mail confirmation when a ticket has been opened and when it’s assigned to a support technician.
  • Allows you to check the status of an open ticket.
  • Offers detailed reports of the history of your account.

24/7 Web-based Helpdesk Support System

Integrity Solutions Group Web-Support enables our customers to: 1) Submit new trouble tickets, 2) Check on the status of previous issues, and 3) Run report against any helpdesk records in the customer’s history. We further enable support by closely working with your software providers and provide their support team access to your Helpdesk records; (assuming permission from our clients is granted) improving the cooperation and efficiency of troubleshooting any problems should they arise.

The ISG support team feels that all of our clients should have unencumbered access to their records, allowing them to review all the helpdesk notes. This provides a means with which you are able to evaluate our service commitments as well as the value you are getting for your investment. Admission to this service is gained by simply browsing to our support website accessible 7 days a week, 24 hours a day from anywhere in the world.

Our Service Plans

Integrity Pre-Paid Care

Our Pre-Paid support option lets your office receive the benefits of ISG support without a long-term commitment. Every time your office calls in for support, support fees are deducted from your account based on fifteen-minute increments. When your account balance becomes low you can simply replenish your account.

Services Included:

Complete Care

Our Complete Care support plan sets the pace for our industry. We take customer service to the next level with our proactive approach to support. With the services listed below we become intimate with your network the way a solution provider should.

Services Included:

Complete Care Plus

Take Complete Care and add a couple of management services and you get Complete Care Plus. Complete Care Plus takes all the services of Complete Care to a pumped up level.

Requires additional FortiGate Firewall Solution